Airlines adds “Next Generation” Conversational AI

How can we improve the process to order the most complex products for air travel — round-the-world travel? Photo by Josh Withers on Unsplash.

The oneworld round-the-world (RTW) system we designed in 2020 is now online in Beta! This ushers in the Next Generation Conversational AI era — improving the interaction between users and machines.

It aligns the approach that a sales agent uses, exploiting features of true Natural Language Understanding (NLU). Today, I want to show what these ticketing systems do in order to…